Privacy Policy

Last updated: 18.03.2025
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This Privacy Policy (“Policy”) outlines how SoftSphere LLC (the "Company"), number 3982 LLC 2025, with registered office Suite 305, Griffith Corporate Centre, Kingstown, St. Vincent and the Grenadines, collects, uses, and safeguards personal information on the website https://concordia.promo (the "Website").
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This Policy applies exclusively to information collected through online interactions on the Website and does not cover data gathered offline or by other means. By accessing and using the Website, the User agrees to the practices described in this Policy.
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1. Data Collection
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The Company may collect personal information provided by the User during interactions on the Website, such as when requesting a demo, seeking further information, or contacting the Company. The data collected may include:
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• Full name
• Company name
• Contact information (address, email, and phone number) 2. Use of Collected Data
The personal information collected by the Company may be used for the following purposes:
• Operating and maintaining the Website
• Analyzing user behavior to improve the Website
• Developing new products, features, or services
• Sending relevant updates or marketing communications, where applicable
• Ensuring secure access and preventing fraudulent activity
Personal data will be retained only for as long as necessary to fulfill these purposes, with a maximum retention period of 3 years from the last user interaction, unless a longer retention period is required by law.
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3. Legal Basis for Processing Data
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Data processing by the Company adheres to the lawful bases outlined in relevant data protection legislation. These legal bases include:
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Consent The Company collects certain personal data with the User's explicit consent, particularly if the User contacts the Company for a demo or more information. Consent may be withdrawn at any time by contacting the Company or following any opt-out instructions, such as those included in marketing emails.
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Legitimate Interests The Company may process personal data to pursue its legitimate interests, such as operating, securing, and enhancing the Website. This includes analyzing usage patterns, ensuring security, preventing fraud, and improving content. Data processing based on legitimate interests is conducted only when it does not override the User's rights and interests.
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Contractual Necessity When the User requests information about products or services, the Company may process contact details and other information to fulfill pre-contractual requirements or respond to inquiries.
Legal Obligations In certain cases, the Company may be legally obligated to collect or disclose personal information, for example, for law enforcement purposes or to comply with regulatory requirements.
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4. Cookies
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The Website uses cookies and similar tracking technologies to enhance functionality, improve user experience, and analyze usage patterns. By continuing to browse the Website, the User agrees to the Company’s use of cookies as described in this section.
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Cookies are small text files saved on the User's device that help remember preferences and enable more efficient navigation. The Company may use the following types of cookies:
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• Essential Cookies: Necessary for core functionalities on the Website, such as secure navigation. Disabling them may impact the Website's performance.
• Performance and Analytics Cookies: Collect information on how Users interact with the Website to improve content and user experience.
• Functional Cookies: Allow the Website to remember User preferences and provide personalized features.
• Targeting and Advertising Cookies: Track User activity to deliver relevant advertisements. Information may be shared with third-party partners for tailored ads on the Website or other platforms.
• Third-Party Cookies: Certain cookies may be placed by third-party services, such as analytics (e.g., Google Analytics) or social media plugins (e.g., Facebook, LinkedIn). These operate under the policies of the respective third parties.
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5. External Links
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The Website may contain links to third-party sites. This Policy does not apply to those sites, and the Company recommends reviewing their respective privacy policies.
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6. Data Security
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The Company implements technical and organizational measures to protect personal data from unauthorized access, loss, or misuse. Data is encrypted during storage and transfer, with access restricted based on role-based permissions. Multi-factor authentication is enforced, and data collection is minimized to what is strictly necessary. Data is retained only for limited periods to reduce exposure to potential risks. In the event of a security incident, protocols are in place to investigate, contain, and, if necessary, notify relevant authorities.
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7. User Data Rights
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Users are entitled to the following rights concerning their personal data:
• Right to Access: Request copies of personal data held by the Company.
• Right to Rectification: Request corrections to inaccurate or incomplete
data.
• Right to Erasure: Request data deletion under certain conditions.
• Right to Restrict Processing: Request that the Company limit processing of personal data in specific situations.
• Right to Object to Processing: Object to data processing based on the Company's legitimate interests.
• Right to Data Portability: Request transfer of personal data to another organization, where feasible.
• Right to Lodge a Complaint: File a complaint with a data protection authority if the User believes data processing violates applicable laws.
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To exercise these rights, please contact the Company using the details provided below.
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8. International Data Transfers
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Your personal data may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. Your consent to this Policy does not override applicable data transfer regulations.
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If you are an EU, European Economic Area (EEA), or UK resident, your personal data may be processed by recipients outside of the EU, EEA, or UK. In such cases, we ensure adequate data protection measures, including Standard Contractual Clauses (SCCs) approved by the European Commission (Art. 46 GDPR) and other safeguards in compliance with GDPR and UK GDPR.
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9. Policy Updates
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The Company reserves the right to update this Policy periodically. Changes will be posted on this page, and continued use of the Website constitutes acceptance of the revised terms.
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10. Contact Information
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For questions, requests, or more information regarding this Policy and User rights, please contact the Company at hello@concordia.promo.